Find the information you need to manage repairs in your home and communal areas. Here you’ll find out how to report a repair, what you’re responsible for, and what you can expect from us.
Reporting repairs
If something isn’t working or needs fixing, you can report it quickly and track progress:
Pyramid Plus is our repairs partner. They handle our everyday repair jobs:
If you’re having any difficulty tracking your repair, let us know
Who is responsible for repairs?
Some things are your responsibility, and some are ours. You can check what applies to your home here:
Repairs to your new home (defects)
If you’ve recently moved into a new home and something isn’t right, you can report this as a defect:
What you can expect from us
We have clear standards for how we maintain your home and carry out repairs: